NEW DELHI: The Central Consumer Protection Authority has directed ride-hailing platform Ola to implement consumer-friendly changes, including offering refund options and providing receipts for auto rides, the regulator said on Sunday. The CCPA, led by chief commissioner Nidhi Khare, observed that Ola’s no-questions-asked refund policy only provided coupon codes for future rides, without giving consumers a choice for bank account refunds.”This (practice) violates consumer rights,” the CCPA said .
